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SHIPPING POLICY

Last Updated: 4/7/2026

Overview

At Day Six Innovations, LLC (“Legends”), each piece is crafted with precision and care. Because our products are custom-made, shipping timelines reflect both production and delivery considerations.

This Shipping Policy outlines how and when your order will be delivered.

Order Processing Time

All products are made-to-order.

  • Orders enter production after payment is received

  • Typical production time: [Insert Estimated Range, e.g., 2–6 weeks]

  • Production timelines may vary depending on:

    • Order volume

    • Complexity of the piece

    • Customization level

You will be notified once your order has been completed and is ready to ship.

Shipping Timeframes

Once your order has shipped:

  • Standard shipping (U.S.): 3–7 business days

  • Expedited shipping options may be available at checkout

Delivery times are estimates and may vary based on carrier and location.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package size and weight

  • Shipping destination

  • Selected shipping speed

Any applicable taxes or duties (for international orders) are the responsibility of the customer.

Shipping Carriers

We ship orders using trusted carriers such as:

  • UPS

  • FedEx

  • USPS

Carrier selection may vary depending on the order and destination.

Order Tracking

Once your order ships, you will receive a confirmation email that includes:

  • Tracking number

  • Carrier information

Please allow up to 24–48 hours for tracking updates to appear.

International Shipping

We may offer international shipping to select countries.

  • Delivery times vary by destination

  • Customs processing may cause delays beyond our control

  • Customers are responsible for any import duties, taxes, or fees

Address Accuracy

Customers are responsible for providing accurate shipping information.

  • Incorrect or incomplete addresses may result in delays or additional fees

  • If a package is returned due to an incorrect address, reshipping costs may apply

Lost or Damaged Shipments

A. Damaged Items
If your order arrives damaged:

  • Contact us within 5 days of delivery

  • Provide photos of the item and packaging

  • We will assess and resolve the issue as quickly as possible


B. Lost Packages
If your package is lost in transit:

  • Contact us and we will assist in filing a claim with the carrier

  • Resolution will depend on carrier investigation outcomes

Delivery Responsibility

Once an order has been marked as delivered by the carrier, Legends is not responsible for:

  • Lost or stolen packages

  • Delivery issues related to the shipping location

We recommend shipping to a secure location whenever possible.

Signature Confirmation (If Applicable)

For higher-value orders, we may require:

  • Signature upon delivery

This helps ensure safe and verified receipt of your order.

Contact Us

If you have any questions about your shipment, please contact:

Day Six Innovations, LLC
mail@daysixinnovations.com

Each piece we ship represents more than a product — it is a preserved moment, crafted with care and delivered with the same respect as the story behind it.

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